Help & FAQ

Download the Padaippu app, tap Sign Up, and enter your name, email, and a password. You can also sign in with Google or Apple — no password needed.

On the login screen, tap Forgot Password and enter your registered email. You'll get a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Yes. Your library and reading progress sync automatically across the devices you're signed into. Padaippu currently allows up to 5 concurrent devices per account.

Open the app → Profile → Edit Profile. Update your details and save. You may be asked to re-enter your password for security on sensitive changes.

In the app, go to Profile → Settings → Delete Account, or email us at pidilworld@gmail.com. We process deletion requests within 30 days. Transaction records are retained for 7 years to comply with Indian tax law.

We accept UPI (Google Pay, PhonePe, Paytm, BHIM), credit and debit cards (Visa, Mastercard, RuPay), and net banking from all major Indian banks. Payments are processed securely by Razorpay.

Yes — Padaippu offers a curated selection of free titles. Look for the Free badge on book covers in the browse and home screens.

Digital purchases (ebooks and magazines) are non-refundable once downloaded, except where the content significantly differs from its listing — in that case email us within 7 days of purchase at pidilworld@gmail.com with your order ID and we'll investigate.

For physical books, see the Physical Books section below.

If you opt into a recurring plan, your payment method is charged automatically at the start of each billing cycle. You can cancel any time from Profile → Settings → Subscriptions; cancellation takes effect at the end of the current cycle.

Open the app → Profile → Purchase History. Tap any order to download a PDF receipt. Receipts include item details, GST, and shipping address (when applicable).

Yes. On the book details screen, tap Save Offline — the file is stored securely inside the app. You can read it later without an internet connection. Remove it any time from the same screen to free up space.

Yes. Your last-read position is saved continuously and synced across all devices you're signed in to, as long as you have an internet connection.

We use the EPUB format, which the in-app reader renders with adjustable font size, brightness, and reading themes (light, sepia, dark).

Purchased ebooks are licensed for personal use by the account that bought them and can't be transferred to other accounts. If you'd like to gift a book, contact us and we'll set up gifting once that feature ships.

Not yet. We currently ship within India only. International shipping is on the roadmap.

Delivery times depend on your pincode and our courier partner. Metro cities typically receive orders in 3–5 business days; non-metro and remote pincodes can take 7–10 days. You'll see an estimate at checkout.

Yes — once your order ships, the courier's tracking number appears on the order detail screen under Purchase History, and we also email it to you.

Email pidilworld@gmail.com within 7 days of delivery with your order ID and photos of the damage. We'll either send a replacement or refund the order — your choice.

Only if the order hasn't shipped yet. Reach out to us right away at pidilworld@gmail.com with your order ID and the new address.

In the app → Profile → Settings → Notifications — toggle off the categories you don't want. You can also disable notifications system-wide from your phone's settings for the Padaippu app.

See our full Privacy Policy — it lists every piece of data we collect, why, who we share it with, and how to delete it.